Hostie

Hostie is a virtual concierge platform designed for restaurant operators to automate guest communication and increase booking opportunities. It offers AI-driven call and text answering that captures every reservation and inquiry in the restaurant’s own voice, allowing staff to focus on hospitality instead of phone traffic.

What Makes Hostie Stand Out

• Automated Call & Text Responses: Handles all incoming calls and messages with unlimited prompts, ensuring no guest query goes unanswered.
• Unified Communication Platform: Combines calls, texts, emails, and messaging via Instagram and Google Maps in one interface for streamlined management.
• Real-Time Monitoring and Control: Provides live transcripts and visibility into conversations with the option for staff to intervene as needed.
• Dedicated Support: Ongoing assistance from hospitality-experienced operators familiar with the challenges restaurants face.
• Data Ownership and Insights: Stores guest interaction histories securely and grants complete visibility of communication data to restaurant management.

Who Should Use Hostie

• Independent restaurants aiming to improve customer service and reduce missed booking opportunities.
• Hospitality groups looking to efficiently manage high volumes of calls and texts without adding more staff.
• Restaurant managers needing better tracking and analytics of guest communications to optimize marketing and reservations.

Frequently Asked Questions

What is Hostie?

Hostie is an AI-powered virtual concierge that handles phone calls, texts, and emails for restaurants, ensuring every guest contact is answered promptly in the restaurant’s voice.

How does Hostie improve restaurant operations?

By automating routine communications, Hostie frees staff to focus on in-person guest service, reduces lost reservations, and helps increase revenue through faster response times and better customer engagement.

What kinds of communication channels does Hostie support?

Hostie integrates multiple channels including voice calls, SMS texting, email, Instagram messaging, and Google Maps texts into a single dashboard for easier management.

Who provides support for Hostie users?

Hosts receive continuous support from hospitality professionals who understand restaurant workflows and the fast-paced communication demands of the industry.

Are there any limitations to using Hostie?

While Hostie excels in managing phone and text communications, it may not fully replace human interaction for complex guest needs or unique requests that require personal touch beyond automated responses.