Heyo

Heyo is a livechat solution designed for product managers, founders, and growth teams aiming to engage customers through real conversations rather than automated bots. This human-first livechat helps users connect directly with their audience to gather feedback, build trust, and improve products by fostering genuine dialogue.

What Makes Heyo Stand Out

• Human-focused Interaction: Prioritizes authentic conversations over automated workflows, allowing teams to respond personally.
• Threaded Replies & Reactions: Enables natural messaging-style chat experiences with emoji reactions and organized threads.
• Proactive Messaging: Alerts visitors during critical moments like onboarding or checkout to initiate timely conversations.
• Customization & Behavior Control: Offers flexible styling options and widget display rules controlled via SDK for tailored user experiences.
• Multi-Platform Collaboration: Supports team-based chats with statuses, and integrates with Slack and Telegram for real-time notifications and responses.
• Multi-language Widget: Adapts to international audiences by providing chat interfaces in multiple languages.

Who Should Use Heyo

• Product Managers seeking direct, unfiltered user feedback to enhance product development.
• Bootstrapped Founders wanting to build customer trust through personal interactions without complex pricing or enterprise overhead.
• Growth and Sales Teams looking to reach out to visitors on important website pages with timely messaging to boost conversions.

Frequently Asked Questions

What is Heyo?

Heyo is a human-first livechat platform that enables authentic online conversations between businesses and their customers, avoiding bots and automation for direct engagement.

How does Heyo support team collaboration?

Heyo allows multiple team members to join the chat, set statuses, and collaborate on customer support seamlessly. Notifications through Slack and Telegram ensure messages aren’t missed, streamlining team communication workflows.

Can the chat widget be customized or targeted?

Yes, Heyo offers customization of the widget's style, colors, and behavior. You can also control where the widget appears using the SDK, making it possible to show or hide it on specific pages or to different user groups.

What integrations does Heyo offer?

It integrates with popular messaging tools like Slack and Telegram to notify teams instantly. It also supports many web platforms and static site generators, simplifying installation for both developers and no-code users.

What limitations should users be aware of?

Heyo focuses on human-driven chat without AI automation, which may limit automated responses or chatbot functionalities. It's best suited for teams that prioritize personal engagement over automated workflows.